Return policy
By placing an order through pdyejewelry, you hereby agree to the following terms. These policies are established to ensure that you have a comprehensive understanding of our refund and return methods and procedures. Please note that these policies are applicable to orders from the United States.
A. 14 - DAY RETURN POLICY
We operate a 14 - day return policy. You have 14 days from the date of receiving your order to initiate a return request. To be eligible for a return, the item must be in its original condition, meaning it should be unworn, unused, with all tags attached, and in the original packaging. It is important to note that all items shipped directly from the manufacturer are final sales and are not eligible for returns.
B. RETURN PROCESS
To initiate a return, please contact our customer service team via email at support@pdyejewelry.shop or by phone at +1 865 680 3185. Once your return request is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package. Please do not send items back to us without first obtaining approval for the return, as such returns will not be accepted.
C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Upon receiving your order, please inspect the items carefully. If you find that an item is defective, damaged, or if you have received the wrong item, contact us immediately. We will promptly evaluate the situation and take appropriate steps to resolve the issue.
When returning a product due to these issues, follow the return process described above by contacting us via the provided email or phone number. Please be aware that the time it takes for you to receive an exchanged product may vary depending on your location.
D. EXCHANGES
We offer exchanges only for products that are damaged, incorrect, the wrong size, or defective. If you need to exchange an item, please reach out to our customer service at support@pdyejewelry.shop or call +1 865 680 3185. Our team will guide you through the exchange process.
E. RESTOCKING FEE
We do not charge a restocking fee for any returned items. You can rest assured that there will be no additional charges related to the restocking of your returned products.
F. REFUNDS
Once we receive and inspect your returned item, we will notify you regarding the status of your refund request, indicating whether it has been approved or not. In the case of approval, you will be automatically refunded using the original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund to your account.
G. NO REFUND POLICY FOR UNUSED DISCOUNTS
Once a purchase is completed, we do not provide refunds for discounts that were not applied during the transaction. All discounts and promotions must be utilized at the time of purchase, and we are unable to make retroactive adjustments. We strongly encourage you to review and apply available discounts during the checkout process to maximize the value of your purchase. This policy is implemented to ensure fairness and consistency in our business operations.
If you have any further questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team at support@pdyejewelry.shop or +1 865 680 3185.
Thank you for choosing pdyejewelry. We look forward to serving you in the future.