Terms of service
By placing an order through pdyejewelry, you hereby agree to the following terms. These policies are established to ensure that you have a comprehensive understanding of our service terms, refund, return, and shipping methods and procedures. Please note that the return and refund policies are applicable to orders from the United States, and the shipping policy primarily applies to USA orders, with specific provisions for international orders.
I. Terms of Service
OVERVIEW
This website is operated by pdyejewelry. Throughout the site, “we,” “us,” and “our” refer to pdyejewelry. We offer this website, along with all its information, tools, and services, to you, the user, contingent upon your acceptance of all the terms, conditions, policies, and notices presented here.
When you visit our site and/or make a purchase, you engage with our “Service” and agree to be bound by the following “Terms of Service” (the “Terms”), including additional terms, conditions, and policies referenced within or accessible via hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you consent to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services. If these Terms are considered an offer, acceptance is strictly limited to these Terms.
Any new features or tools added to the store will also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of the Terms by posting updates and changes on our website. It is your responsibility to periodically check for changes. Continued use or access to the website after the posting of changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least of legal age in your state or province of residence. If you are of legal age, you also confirm that you have given us consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purposes. When using the Service, you must not violate any laws in your jurisdiction, including but not limited to copyright laws. Additionally, you must not transmit any worms, viruses, or destructive code. A breach of any of these Terms will lead to the immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks, as well as changes to adapt to network or device technical requirements. Credit card information is always encrypted during network transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, its use, access, or any associated website content without our express written permission. The headings in this agreement are for convenience only and do not limit or affect the Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not liable if the information on this site is inaccurate, incomplete, or outdated. The material on the site is provided for general information purposes only and should not be the sole basis for decision-making without consulting more accurate, complete, and timely sources. Any reliance on the site's material is at your own risk.
The site may contain historical information, which is not current and is provided for reference only. We reserve the right to modify the site's contents at any time but have no obligation to update the information. You agree to be responsible for monitoring changes to the site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Product prices are subject to change without prior notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice and will not be liable to you or third-parties for such modifications, price changes, suspensions, or discontinuations.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available only online through the website. These may have limited quantities and are subject to return or exchange according to our Return Policy.
We have made efforts to display product colors and images accurately, but we cannot guarantee the accuracy of your computer monitor's display. We reserve the right, but are not obligated, to limit product or service sales to specific persons, regions, or jurisdictions, and may exercise this right on a case-by-case basis. We can also limit product or service quantities, change product descriptions and pricing at any time, and discontinue any product. Any product or service offer on the site is void where prohibited. We do not warrant that product or service quality, or other materials obtained through the Service, will meet your expectations, or that errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order. We may limit or cancel order quantities at our discretion, including orders from the same customer account, credit card, or with the same billing or shipping address. If we change or cancel an order, we will attempt to notify you using the provided email, billing address, or phone number. We also reserve the right to limit or prohibit orders from dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information and promptly update it, including email addresses, credit card numbers, and expiration dates, to ensure smooth transactions and effective communication. For more details, review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools, over which we have no control or input and do not monitor. You acknowledge that we provide these tools “as is” and “as available,” without any warranties, representations, conditions, or endorsements. We will not be liable for any issues arising from your use of these optional third-party tools.
Your use of these tools is entirely at your own risk and discretion. You should familiarize yourself with and approve of the terms set by the relevant third-party providers. We may offer new services or features in the future, which will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Some content, products, and services available via our Service may include materials from third-parties. Third-party links on the site may direct you to unaffiliated websites. We are not responsible for evaluating third-party content or accuracy and will not be liable for third-party materials, websites, products, or services.
We are not liable for any harm or damages related to transactions with third-party websites. Please review third-party policies and practices carefully before engaging in any transaction. Direct complaints about third-party products to the respective third-parties.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us specific submissions at our request (e.g., contest entries) or other materials (collectively, “comments”) on your own initiative, you agree that we may, without restriction, edit, copy, publish, distribute, translate, and use these comments in any medium. We have no obligation to keep comments confidential, pay compensation for them, or respond to them.
We may, but are not obligated to, monitor, edit, or remove content that we deem unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms.
You agree that your comments will not violate third-party rights, such as copyright, trademark, privacy, or other personal or proprietary rights. Your comments should not contain libelous, unlawful, abusive, or obscene material, or malicious code. You may not use a false email address or mislead us or third-parties about the origin of your comments. You are solely responsible for the comments you make and their accuracy, and we assume no liability for them.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, site or Service information may contain typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct these errors, update information, or cancel orders without prior notice, even after you have submitted an order.
We have no obligation to update, amend, or clarify information, including pricing, except as required by law. The absence of a specified update or refresh date does not indicate that all information has been modified.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions in the Terms, you are prohibited from using the site or its content for unlawful purposes, soliciting illegal acts, violating laws, infringing intellectual property rights, harassing or discriminating against others, submitting false information, uploading malicious code, collecting or tracking personal information, spamming, or interfering with security features. We reserve the right to terminate your use of the Service or related websites for violations.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. We also do not warrant that the results of using the Service will be accurate or reliable.
You agree that we may remove or cancel the Service at any time without notice. Your use of, or inability to use, the Service is at your sole risk. The Service and associated products and services are provided “as is” and “as available,” without any express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
In no event shall pdyejewelry, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or damages, whether direct, indirect, incidental, punitive, special, or consequential, arising from your use of the Service or products, or any other claim related to the Service. In states or jurisdictions that do not allow the exclusion or limitation of certain damages, our liability will be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless pdyejewelry and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.
SECTION 16 – TERMINATION
The obligations and liabilities incurred before the termination date will survive the termination of this agreement.
These Terms are effective until terminated by you or us. You may terminate the Terms by notifying us that you no longer wish to use our Services or by ceasing to use the site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms should be sent to us at support@pdyejewelry.shop or Call Us at +1 865 680 3185.
II. Return and Refund Policy
A. 14 - DAY RETURN POLICY
We operate a 14 - day return policy. You have 14 days from the date of receiving your order to initiate a return request. To be eligible for a return, the item must be in its original condition, meaning it should be unworn, unused, with all tags attached, and in the original packaging. It is important to note that all items shipped directly from the manufacturer are final sales and are not eligible for returns.
B. RETURN PROCESS
To initiate a return, please contact our customer service team via email at support@pdyejewelry.shop or by phone at +1 865 680 3185. Once your return request is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package. Please do not send items back to us without first obtaining approval for the return, as such returns will not be accepted.
C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Upon receiving your order, please inspect the items carefully. If you find that an item is defective, damaged, or if you have received the wrong item, contact us immediately. We will promptly evaluate the situation and take appropriate steps to resolve the issue. When returning a product due to these issues, follow the return process described above by contacting us via the provided email or phone number. Please be aware that the time it takes for you to receive an exchanged product may vary depending on your location.
D. EXCHANGES
We offer exchanges only for products that are damaged, incorrect, the wrong size, or defective. If you need to exchange an item, please reach out to our customer service at support@pdyejewelry.shop or call +1 865 680 3185. Our team will guide you through the exchange process.
E. RESTOCKING FEE
We do not charge a restocking fee for any returned items. You can rest assured that there will be no additional charges related to the restocking of your returned products.
F. REFUNDS
Once we receive and inspect your returned item, we will notify you regarding the status of your refund request, indicating whether it has been approved or not. In the case of approval, you will be automatically refunded using the original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund to your account.
G. NO REFUND POLICY FOR UNUSED DISCOUNTS
Once a purchase is completed, we do not provide refunds for discounts that were not applied during the transaction. All discounts and promotions must be utilized at the time of purchase, and we are unable to make retroactive adjustments. We strongly encourage you to review and apply available discounts during the checkout process to maximize the value of your purchase. This policy is implemented to ensure fairness and consistency in our business operations.
III. Shipping Policy
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from our store, you accept the shipping policies contained herein.
A. SHIPPING COSTS
The shipping cost is calculated at checkout, enabling you to review it before finalizing your purchase.
B. TRANSIT, HANDLING & ORDER CUT OFF TIME
- Transit Time: Generally, shipments are in transit for 3 – 5 days (Monday to Friday).
- Order Cut-off Time: Orders must be placed by 05:00 PM Eastern Standard Time (New York) to be processed on the same business day.
- Order Handling Time: It typically takes 1 – 2 business days (Monday to Friday) to process an order.
C. DELIVERY TERMS
We use UPS, USPS, or FedEx to deliver the product.
D. CHANGE OF ADDRESS
We cannot change the delivery address once an order is in transit. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@pdyejewelry.shop.
E. CANCELLATIONS
If you change your mind before receiving your order, we can accept cancellations at any time before the order is dispatched. If an order has already been dispatched, please refer to our refund policy.
F. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, please reject it from the courier if possible and contact our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.
G. MANUFACTURER DIRECT SHIPPING
For orders shipped through our Manufacturer’s Direct Shipping option, please note the following specifics:
- Shipping Method: Manufacturer Direct Shipping utilizes standard economy ground services. The carrier for each order may vary depending on the default shipping method chosen by the manufacturer.
- Processing and Handling: The processing and handling of Manufacturer Direct Shipping orders typically take 1 - 2 business days. Occasional delays may occur, and we appreciate your understanding as we rely on manufacturers to fulfill orders promptly.
- Shipping Times: Shipping times for Manufacturer Direct Shipping orders vary between 1 - 5 business days. The duration is influenced by the location of the manufacturer’s facility and the destination of the customer. Please anticipate that delivery times may differ based on these factors.
- Tracking Information: Once your Manufacturer’s Direct Shipping order has been processed and dispatched, you will receive tracking information via email, allowing you