Shipping policy
By placing an order through pdyejewelry, you hereby agree to the following terms. These policies are established to ensure that you have a comprehensive understanding of our refund, return, and shipping methods and procedures. Please note that the return and refund policies are applicable to orders from the United States, and the shipping policy primarily applies to USA orders, with specific provisions for international orders.
I. Return and Refund Policy
A. 14 - DAY RETURN POLICY
We operate a 14 - day return policy. You have 14 days from the date of receiving your order to initiate a return request. To be eligible for a return, the item must be in its original condition, meaning it should be unworn, unused, with all tags attached, and in the original packaging. It is important to note that all items shipped directly from the manufacturer are final sales and are not eligible for returns.
B. RETURN PROCESS
To initiate a return, please contact our customer service team via email at support@pdyejewelry.shop or by phone at +1 865 680 3185. Once your return request is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package. Please do not send items back to us without first obtaining approval for the return, as such returns will not be accepted.
C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Upon receiving your order, please inspect the items carefully. If you find that an item is defective, damaged, or if you have received the wrong item, contact us immediately. We will promptly evaluate the situation and take appropriate steps to resolve the issue. When returning a product due to these issues, follow the return process described above by contacting us via the provided email or phone number. Please be aware that the time it takes for you to receive an exchanged product may vary depending on your location.
D. EXCHANGES
We offer exchanges only for products that are damaged, incorrect, the wrong size, or defective. If you need to exchange an item, please reach out to our customer service at support@pdyejewelry.shop or call +1 865 680 3185. Our team will guide you through the exchange process.
E. RESTOCKING FEE
We do not charge a restocking fee for any returned items. You can rest assured that there will be no additional charges related to the restocking of your returned products.
F. REFUNDS
Once we receive and inspect your returned item, we will notify you regarding the status of your refund request, indicating whether it has been approved or not. In the case of approval, you will be automatically refunded using the original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund to your account.
G. NO REFUND POLICY FOR UNUSED DISCOUNTS
Once a purchase is completed, we do not provide refunds for discounts that were not applied during the transaction. All discounts and promotions must be utilized at the time of purchase, and we are unable to make retroactive adjustments. We strongly encourage you to review and apply available discounts during the checkout process to maximize the value of your purchase. This policy is implemented to ensure fairness and consistency in our business operations.
II. Shipping Policy
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from our store, you accept the shipping policies contained herein.
A. SHIPPING COSTS
The shipping cost is calculated at checkout, enabling you to review it before finalizing your purchase.
B. TRANSIT, HANDLING & ORDER CUT OFF TIME
- Transit Time: Generally, shipments are in transit for 3 – 5 days (Monday to Friday).
- Order Cut-off Time: Orders must be placed by 05:00 PM Eastern Standard Time (New York) to be processed on the same business day.
- Order Handling Time: It typically takes 1 – 2 business days (Monday to Friday) to process an order.
C. DELIVERY TERMS
We use UPS, USPS, or FedEx to deliver the product.
D. CHANGE OF ADDRESS
We cannot change the delivery address once an order is in transit. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@pdyejewelry.shop.
E. CANCELLATIONS
If you change your mind before receiving your order, we can accept cancellations at any time before the order is dispatched. If an order has already been dispatched, please refer to our refund policy.
F. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, please reject it from the courier if possible and contact our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.
G. MANUFACTURER DIRECT SHIPPING
For orders shipped through our Manufacturer’s Direct Shipping option, please note the following specifics:
- Shipping Method: Manufacturer Direct Shipping utilizes standard economy ground services. The carrier for each order may vary depending on the default shipping method chosen by the manufacturer.
- Processing and Handling: The processing and handling of Manufacturer Direct Shipping orders typically take 1 - 2 business days. Occasional delays may occur, and we appreciate your understanding as we rely on manufacturers to fulfill orders promptly.
- Shipping Times: Shipping times for Manufacturer Direct Shipping orders vary between 1 - 5 business days. The duration is influenced by the location of the manufacturer’s facility and the destination of the customer. Please anticipate that delivery times may differ based on these factors.
- Tracking Information: Once your Manufacturer’s Direct Shipping order has been processed and dispatched, you will receive tracking information via email, allowing you to monitor the status and estimated delivery time of your shipment.
- Communication and Updates: In the event of any unforeseen delays or issues related to processing, handling, or shipping, we are committed to keeping you informed. Updates regarding your order status will be provided promptly.
Please be aware that Manufacturer Direct Shipping involves coordination with external partners, and while we strive to minimize disruptions, certain aspects of the fulfillment process are beyond our immediate control. We appreciate your patience and cooperation, and if you have any concerns or questions about your Manufacturer’s Direct Shipping order, feel free to contact our customer service team at support@pdyejewelry.shop. We are here to assist you throughout the shopping experience.
H. INTERNATIONAL ORDERS
This policy primarily pertains to orders within the USA. For international orders, additional terms and conditions may apply, including but not limited to customs duties, taxes, and shipping fees. Customers placing orders from outside the USA are responsible for complying with their country’s regulations and will be subject to any applicable import duties and taxes.
I. TRACKING INFORMATION
Once your order has been dispatched, you will receive tracking information via email, allowing you to monitor the progress of your shipment. If you encounter any issues with tracking or have questions about your order’s status, please contact our customer service at support@pdyejewelry.shop.
J. CONTACT INFORMATION
For any inquiries or concerns related to shipping, orders, or these policies, please reach out to our customer service team at support@pdyejewelry.shop. We strive to provide timely and helpful assistance to ensure a positive shopping experience for our customers.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to abide by the above - mentioned return, refund, and shipping policies. We reserve the right to update or modify these policies as needed, and any changes will be reflected on this page.